WordPress Managed Hosting & Support
All WordPress website development includes optional 12-months managed hosting & support at £300 per year.
This package is designed for businesses who value ongoing personal service and hassle-free website management. Unlike large hosting companies that provide minimal support and leave you to manage everything yourself, this package offers personal, hands-on guidance so you always have help when you need it.
Hosting & Support Terms
1. What’s Included
As a fully supported client you receive:
- Managed UK hosting on a reputable shared hosting platform provided by a trusted UK hosting company the designer has worked with for over 20 years.
- Personal support, with the designer acting as your primary technical contact for all hosting services, including email accounts hosted within your package and domain management.
- WordPress user roles: Editor access for content management and Shop Manager access for WooCommerce are granted as standard. Where specific plugins require access to manage key website functions, Administrator access may be granted. Granting this role does not remove or reduce any other terms of this agreement; however, if major changes or breakages occur that cannot be fixed by restoring a backup, support under this package will end and the client should arrange migration to their own hosting as described in Section 6.
- Routine website maintenance, including security monitoring, WordPress/plugin updates, technical maintenance and small bug fixes.
- Daily backups with 28-day retention.
- Free technical and digital marketing guidance when required.
- Reduced development rates for additional work.
2. Scope & Limitations
Hosting/support covers routine maintenance and support only. Examples of what is not included and will incur additional charges:
- Major redesigns, new feature development, custom coding or complex integrations.
- Large content updates, bulk data imports or substantial WooCommerce changes.
- Purchases or renewals of third-party plugin or theme licences, premium services or software.
- Emergency security fixes: Routine malware scans and basic security checks are included. However, if a serious security issue arises (for example, a hack or major malware infection) that requires urgent investigation or specialist cleanup, this work is outside the standard package and will incur additional charges.
The designer will advise you if any issue falls outside the included service before starting any chargeable work.
3. Updates, Testing & Site Health
- Plugins are generally set to auto-update where safe and practical. Some plugins may require manual updates or additional testing, which remain included as part of the managed hosting service.
- Major WordPress, plugin or theme updates will be tested where appropriate.
- While reasonable care is taken when applying updates, the designer cannot guarantee that third-party software updates will never cause compatibility issues or website problems.
4. Backups & Restoration
- Daily backups are taken and retained for 28 days.
- Site restorations can be undertaken upon request.
5. Support & Response Times
- Normal support hours are Mon - Fri, 9:00 - 17:30.
- As a self-employed business, the designer provides personal support to clients and aims to be available to discuss issues or questions at any time. The designer will always look to accommodate your needs on a personal basis wherever possible.
- Work done outside of standard support hours or urgent out-of-scope work may incur additional charges.
6. Administrative Control & Site Migration
If you want full administrative control of your WordPress site (including responsibility for all updates, maintenance and third-party development), you should:
- Arrange your own hosting before development starts, or
- Request migration at the time you wish to take full control and/or hand development to a third party.
The designer will not provide the same personal hosting support or routine maintenance for sites on third-party hosting. However, assistance with issues you cannot resolve yourself can always be provided on a chargeable, non-priority basis.
If the client undertakes or arranges migration to a third-party host at any time, all hosting, routine maintenance and support responsibilities transfer to the client.
The designer can perform site migrations starting at £200 (final price depends on size/complexity). Once migration is complete, all hosting, routine maintenance and support responsibilities transfer to the client.
7. Third-Party Licences
- If any third-party plugin, theme or service requires a paid licence, the need and costs will be discussed with you in advance, and no purchase will be made without your approval.
- Where required, a website may use Elementor Pro under the designer’s licence. If the website is moved to third-party hosting, the client will be responsible for obtaining and maintaining their own Elementor Pro licence.
8. Ownership, Data Protection & Responsibilities
- Content ownership: You own the content you provide, including text, images and data. The designer may retain ownership of any proprietary code, templates or design assets unless transferred in writing for an agreed fee.
- GDPR & compliance: The designer will provide general guidance on GDPR compliance and assist with technical measures where required, but legal responsibility for compliance, including privacy policies, cookie consent and data processing arrangements, rests with the client.
9. Billing, Renewal & Termination
- Hosting/support is billed annually at £300 per year. Renewal invoices are issued 1 month in advance.
- Non-payment may result in suspension of your website.
- Annual hosting/support fees already paid are non-refundable.
- The service can be cancelled at any time. On termination, the designer will hold a final backup for 30 days unless an alternative arrangement is agreed.
10. Liability & Changes
- The designer makes reasonable efforts to keep services secure and available but cannot guarantee 100% uptime or be liable for third-party outages, data loss or plugin conflicts.
- The designer may amend these terms at any time and will contact clients if any major changes occur.
- Continued use of the hosting and support service constitutes acceptance of the updated terms.
11. Acceptance
- By accepting this hosting/support package or paying for any renewal, you agree to these WordPress Managed Hosting & Support Terms.
