01386 462033
01386 462033
Small Business Web Designer

Terms of Service

Website Design Service Terms

Find below all standard terms that will apply to the agreement, for the provision of services from the Small Business Web Designer.


"The Client" : The company or individual requesting the services of Small Business Web Designer.
"The Small Business Web Designer" : Steven L Johnston, trading as Small Business Web Designer.

Website Design & Development

The Small Business Web Designer will carry out work only where an agreement is provided either by email or telephone. An 'order' is deemed to be a written or verbal contract between the Small Business Web Designer and the client, this includes telephone and email agreements.

Further to initial consultations a project scope and costing will be supplied and agreed. At this time the Small Business Web Designer may also request a deposit payment equalling 25% of the total cost. The client will provide all relevant content for the website before any work is undertaken. Content should be provided in electronic format where possible.

Design concepts will be available to review and sign-off before the site is fully constructed. Full input will be encouraged throughout the design process when the client may track the development, supply feedback and request alterations.

Any additions to the agreed project scope will be carried out at the discretion of the Small Business Web Designer and where no additional charge is made the Small Business Web Designer accepts no responsibility to ensure such additions are error free.

Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, the Small Business Web Designer cannot accept responsibility for any losses incurred due to malfunction of the website or any part of it.

The website, graphics and any programming code remain the property of the Small Business Web Designer until all outstanding accounts are paid in full.

The Small Business Web Designer will not be liable for:

The Small Business Web Designer reserves the right to refuse to handle:

A design credit and link to the Small Business Web Designer will appear in the footer of the client’s website, styled to fit in with the overall design. If a client requests that the design credit be removed, a nominal fee of 20% of the total charge will be applied. When the total charge is less than £799, a fixed fee of £125 will be applied.

The client agrees that the website developed for them may be displayed in the Small Business Web Designer’s website design portfolio.

Database / CMS / Ecommerce Development

The Small Business Web Designer cannot take responsibility for any losses incurred by the use of any software customised for the client. Whilst every care is taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Where applications or sites are developed on servers not provided by the Small Business Web Designer, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed.

The client is expected to test fully any application or programming relating to a site developed by the Small Business Web Designer before being made generally available for use. Where "bugs", errors or other issues are found after the site is live, the Small Business Web Designer will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the project scope.

Search Engine Optimisation (SEO)

No guarantees will be given to a client's website position in Google or any other search engine, not least because search engines change their ranking algorithms on a regular basis. Additionally, both new sites and competitor sites will continue to be optimised and submitted every day.

SEO work carried out by the Small Business Web Designer aims to increase visibility and ranking, but It is not possible to give a 100% guarantee for any specific result on any search engine, nor can the Small Business Web Designer quantify the level of increased traffic or sales, as a result of any national of local SEO.

Device Compatibility

The Small Business Web Designer designs websites to follow current web standards and for the latest versions of Chrome, Safari, Firefox, Internet Explorer and Edge. For mobile device compatibility websites are tested on Android smartphone, tablet, and Apple iOS devices. The Small Business Web Designer can offer no guarantees of correct function with all browser software.

Website & Email Hosting

The Small Business Web Designer provides hosting accounts via a third-party shared hosting environment and as such no guarantees can be made as to the availability or interruption of this service. The Small Business Web Designer cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

Payment of Accounts

Some projects require an initial deposit before Small Business Web Designer can commence work. Typically, this is 25% of the total project cost. Balance is due before the completed project is uploaded live to the internet. The client will be able to view and test the site prior to balance payment on a sub-directory specifically created for this purpose. Once work is completed you are obliged to pay the balance of payment in full.

The Small Business Web Designer will contact clients via email and telephone to remind them of payments if they are not received when due. It is the policy of the Small Business Web Designer that any outstanding accounts for work carried out are required to be paid in full, no later than 28 days from the date of the invoice unless by prior arrangement. If accounts are not settled access to the related website may be denied and web pages removed. The Small Business Web Designer will then pass such cases to the Small Claims Court to pursue payment. Non payment can result in county court judgements (ccj's) being added to the clients credit rating.

Website hosting and support accounts are payable annually in advance. No refunds are given if accounts are cancelled at any time during the year. Accounts are likely to be suspended 7 days after the renewal invoice is due. if payment or communication has not been received.

The Small Business Web Designer can register and administer domain names on behalf of the client, providing an invoice in advance of the renewal date. Notice and the loss, cancellation or otherwise of the domain name, brought about by non or late payment by the client is not the responsibility of the Small Business Web Designer.

The client should keep a record of due payment dates for hosting/support accounts and domain name renewals, to ensure payment is received in time.

Cancellation & Transfer Out Requests

In the event that a client decides to move to another provider within the hosting term paid for, the hosting fees are non-refundable. Where domain name “transfer out” requests are concerned and/or the requirement to work with a new hosting provider to transfer a website there will be a minimal administration charge, not covered by annual hosting/support.


The Small Business Web Designer will always complete a website, ensuring it fulfills all requirements established in the project scope. However, in the unlikely event that a client experiences a problem with their website or the services provided, they should raise the matter directly with the Small Business Web Designer, giving sufficient information to locate the material and clearly outlining the grounds for complaint. The Small Business Web Designer will then endeavour to resolve the matter to the satisfaction of the complainant as soon as possible.